Lauriane Fernandez

Organised repair services for insured parties following home damage claims, monitored worksites and quote reception, and ensured compliance with ISO 9001:2015. Handled customer inquiries by phone and managed billing, work completion, and client satisfaction.

Managed expert mandates for damage assessment and analysis of insurance claims, handled voicemails, emails, and correspondence with insured parties and stakeholders. Prepared and organised case files, set schedules, and drafted engagement letters and evaluation reports.

Supervised and coordinated the team to achieve sales targets, planned actions to boost sales, and trained new recruits. Managed administrative tasks including reports, bank deposits, and accounting follow-up.

Welcomed and guided customers on TGV INOUI trains, managed passenger flow, and provided information and follow-up on cases. Assisted customers with self-service tools and digital solutions, and handled sales, after-sales, and promotion of SNCF products.

Worked as a self-employed professional providing services such as event hosting, virtual reality animation, web design, street marketing, and order preparation. Also assembled design prototypes, supervised exams, and delivered goods.

Managed landlord/client files, conducted follow-up and debt recovery, and archived documents.

Updated the gallery website and edited the logo, prepared for PAD 2019, and contacted auction houses and artists. Also handled secure transport of money and valuable items.

Provided executive assistance and project follow-up, and learned about jewellery-making processes.

Contacted and connected with people in difficulty, assessed eligibility for assistance programs, and managed social housing adaptations. Handled file creation, follow-up, and closure using CILREPORT.

Welcomed clients, prepared and coordinated auction sales for jewellery, watches, and tableware. Handled telephone bidding and prestigious sales.

Laid out a monthly newspaper and a weekly magazine, and created graphic charters, flyers, and advertising materials.

Performed photo retouching, laid out lookbooks, and prepared digital proofs.

Completed a Bachelor expert gemmologue program, including gemmologie niveau 3, initiation to diamond, jewelry creation, and setting.

Completed a BAC pro in production graphique (PAO), specializing in graphic and printing industries.