Open to opportunities

Lauretta Igwenagu

@laurettaigwenagu

Message

I resolve customer issues and build loyalty across support, CRM, and retail channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or customer experience role where I can resolve customer issues, build lasting relationships, use CRM and helpdesk tools, and contribute to service improvement and customer retention.

I've supported customers at MAJ Solutions Limited, M&K Bridge, and Style Space, resolving questions, complaints, and product concerns across calls, messages, and in-person interactions.

At MAJ Solutions Limited, I guided customers toward suitable products, maintained records of requests and feedback, followed up to improve their experience, and supported outreach activities that encouraged repeat business and sales.

Previously, I supervised daily customer support activities at Style Space, trained team members on complaint handling, tracked orders and availability, monitored wait times, and handled refunds in line with company guidelines.

I bring a friendly, dependable approach to customer communication, active listening, issue resolution, and relationship building. I'm comfortable using Zendesk, HubSpot, Salesforce, Freshdesk, Intercom, ticketing systems, and helpdesk software to deliver timely support.

Experience

Work history, roles, and key accomplishments

Customer Service & Marketing Support Specialist

Maj Solutions Limited

Apr 2024 - Nov 2025 (1 year 7 months)

Assisted customers with product selection and resolved complaints calmly. Followed up with customers to improve experience and supported outreach activities.