Open to opportunities

Laurent B

@laurentb

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Experienced bilingual professional with strong statistical and sales analysis skills.

Canada

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What I'm looking for

I am looking for a job that offers a diverse and inclusive company culture, opportunities for professional growth, and the chance to utilize my skills in statistical and sales analysis. I am highly organized, detail-oriented, and thrive in fast-paced environments. I am eager to contribute to a team and make a positive impact.

I am a highly skilled and bilingual professional with a strong background in statistical and sales analysis. With fluency in both French and English, I am able to effectively communicate with a diverse workforce and build rapport with individuals of various personality types. My advanced knowledge of Microsoft Excel and CARL, along with familiarity with Lotus Notes and VisualBasic, allows me to efficiently manage and analyze data.

During my time at Bruyere Continuing Care, I served as a Scheduling Officer and Administrative & Clerical Coordinator, responsible for coordinating schedules for over 2000 employees in a Sub-Acute Care Hospital. Through my efforts, I was able to reduce shortages throughout the hospital by 30% and maintain an overall absenteeism rate below 5%. I also developed and maintained strong relationships with management, unions, and employees to ensure smooth operations.

In my previous role as a Server, Bartender, and Customer Service representative at Tosca Ristorante, I excelled in a fast-paced environment by multitasking and providing excellent service. I increased product sales by 20% per patron through upselling key items on the menu, while ensuring overall customer satisfaction. At Cash Money Cheque Cashing, I served as a Customer Service Representative and Accounts Payable professional, providing creative financial solutions for clients and increasing product sales by 20% monthly. I also maintained good rapport with clients, resulting in a 40% reduction in accounts payable.

Experience

Scheduling Officer/ Administrative & Clerical

Bruyere Continuing Care

Coordinate schedules for 2000+ employees in Sub-Acute Care Hospital. Slashed shortages throughout the hospital by 30% and maintained an overall absenteeism below 5%. Develop and maintain strong relationships with management, unions and employees to maintain a consistent flow of operations.

Scheduling Relationship Management Employment Management Employee Development

Underwriting Analyst & Implementation / Translation

Canada Mortgage and Housing Corporation

Created, arranged and populated an information database (MU Library) to assist underwriters across regions in multiple underwriting operation guidelines and policies in both official languages. Implemented and updated confidential information - including borrower financial review, insurance premium calculation and fees – to this database. Researched, updated and reported additional data for the b

Underwriting Databases Financial Analysis Policy Implementation Translation Financial Reporting Reinsurance

Server/ Bartender/ Customer Service

Tosca Ristorante

Conducted several tasks at once while remaining professional in a fast-paced environment. Increased product sales by 20% per patron by providing excellent service and upselling key items on the menu while ensuring overall customer satisfaction by remaining knowledgeable and friendly.

Customer Satisfaction Upselling Product Knowledge Fast Paced Environment Bartending Professional Services

Customer Service Representative/ Accounts Payable

Cash Money Cheque Cashing

Provided creative financial solutions for clients' problems while maintaining current support policies. Increased product sales by 20% monthly which contributed to the year-end profit of 1000% for the store. Responded, resolved client questions and provided first level support. Slashed accounts payable by 40% by following-up and maintaining good rapport with clients all while ensuring the continu

Accounts Payable Financial Services Sales Client Services Problem Solving

Event Coordination, Shipping & Receiving Coordinator Assistant

National Science and Engineering Research Council of Canada

Shipped and received classified documents. Controlled and organized inventory of all classified documents. Assisted with coordination of training and information sessions.

Shipping Inventory Coordination

Taxation Services Administrative Assistant

Deloitte & Touche LLP

Recorded, tracked and validated 2009 Personal Tax Returns in coordination with the Canada Revenue Agency for T1 season. Reviewed the work quality of others to ensure consistency and accuracy of data. Maintained and updated internal database with taxpayer details while ensuring confidentiality by following all company procedures in regards to information handling.

Tax Validation Databases Quality Confidentiality Coordination

Hospitality & Food Services Manager

Tom Yam Goong Thai Cuisine

Recruited, scheduled, and trained new employees and maintained consistent communication with team members by conducting briefings and addressing concerns. Analyze vendor quotes and select produce and products from suppliers based on price versus quality. Slashed average costs of goods by 20% in purchasing with new vendors to increase profit margins by 10%. Reduced inventory costs by $10,000 throu