Lauren Hinojosa

Review prescription, member, prescriber, and pharmacy-benefit information across multiple systems to support accurate processing, issue resolution, and documented follow-up. Perform test claims, research copays and medication alternatives, and support clinical services and specialty medications.

Reviewed customer account and billing information, researched discrepancies, explained options, and documented service changes and resolutions. Managed high-volume work across CRM and multiple business systems while balancing accuracy and customer service.

Maintained patient medical histories, clinical records, imaging, treatment-plan information, and data entry with attention to completeness and accuracy. Coordinated appointments and new-patient activities, and communicated treatment and financial information to patients.

Served as a permanent substitute teacher in the behavioral unit and special education, supporting student learning and classroom management.

Provided substitute teaching services across various classrooms, maintaining continuity of instruction and classroom order.

Assisted in dental procedures and patient care during summer periods, supporting clinical workflows and patient preparation.

Performed customs clerical duties during summer periods, supporting documentation and processing of customs entries.

Assisted with real estate operations and administrative tasks during summer periods, supporting office functions and client services.

Associate Degree in Biology from Laredo College, completed in December 2017.

Completed biology coursework at Texas A&M International University from 2008 to 2010.