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Damian Young

@damianyoung

I manage market research fieldwork, protect data quality, and coordinate cross-functional project delivery.

I've spent 15+ years at Burke, Inc. delivering market research operations across project execution, quality assurance, data validation, and reporting.

As a Project Manager, I manage 7–8 concurrent projects through the fieldwork lifecycle, from questionnaire QA and programming validation through launch, quota monitoring, issue resolution, and field close.

I coordinate account management, sampling, programming, data management, telephone operations, project managers, and client stakeholders. My survey reviews validate wording, formatting, branching, skip logic, links, sequencing, response behavior, and alignment with specifications.

Previously, I supervised 12 interviewers, built Excel dashboards supporting 150+ employees and dozens of studies, and trained Quality Assurance Specialists. I focus on finding issues before they affect execution or data integrity.

Experience

Work history, roles, and key accomplishments

Project Manager

Burke, Inc.

Jan 2023 - Dec 2026 (3 years 11 months)

Managed 7–8 concurrent market research projects through the full fieldwork lifecycle, including questionnaire QA, cross-functional kickoff, programming validation, client approval, soft launch, full launch, quota monitoring, issue resolution, and field close. Coordinated execution across account management, sampling, programming, data management, telephone operations, account executives, other pro

Project Management Cross functional Coordination Quality Assurance Data Validation Survey Logic Client Communication Issue Resolution Quota Monitoring Excel Decipher Survey Tester UNICOM Intelligence Power BI

Associate Data Collection Manager

Burke, Inc.

Jan 2023 - Dec 2023 (11 months)

Supervised 12 interviewers, managing schedules, productivity expectations, performance evaluations, coaching, team meetings, and day-to-day operational needs. Analyzed interviewer and project performance metrics to identify productivity trends and support staffing and operational decisions.

Team Leadership Performance Management Data Analysis Coaching Scheduling Operational Reporting

Senior Production Specialist

Burke, Inc.

Jan 2017 - Dec 2023 (6 years 11 months)

Built Excel-based operational dashboards and tracking tools following a platform transition, supporting performance monitoring across 150+ employees and dozens of concurrent research studies. Tracked survey completions, telephone hours, and interviewer productivity by project and study version, including complex studies with 12+ versions.

Excel Dashboarding Data Analysis Operational Reporting Training Process documentation

Quality Assurance Specialist

Burke, Inc.

Jan 2011 - Dec 2017 (6 years 11 months)

Evaluated live interviewer calls for adherence to research protocols, quality standards, and unbiased data collection requirements. Monitored established QA targets, coached interviewers, documented performance findings, and escalated quality concerns to management.

Quality Assurance Call Monitoring Coaching Performance documentation Training

Interviewer

Burke, Inc.

Jan 2010 - Dec 2011 (1 year 11 months)

Conducted structured telephone research interviews while adhering to project specifications, quality standards, and unbiased data-collection protocols.

Telephone Interviewing Data Collection Quality Standards