Laura Thairu

I am a Customer Experience Executive with extensive experience in client engagement and customer service. My expertise lies in leveraging CRM software to enhance customer interactions and satisfaction. I have a proven track record of boosting customer awareness through innovative advertising tactics and targeted digital marketing campaigns.

In my current role at Hela Capital Limited, I professionally respond to client queries on social media platforms and ensure complete resolution of issues through diligent follow-up. My ability to manage client issues effectively has maximized their experience, and I am dedicated to continuously improving client interactions through strategic communication and meticulous attention to detail.

Previously, as a Client Liaison Officer at Bonfire Adventures, I successfully boosted customer awareness of services and promotions through innovative advertising tactics. I engaged with clients through various channels and collaborated with the marketing team to create targeted campaigns for client engagement and acquisition. My goal is to foster stronger relationships with clients and enhance their overall experience.