Open to opportunities

Laura Roberts

@lauraroberts

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RBT at Lifeskills Autism Academy providing ABA therapy for children with ASD and supporting new trainee assessments.

United States

Message

At Lifeskills Autism Academy, I provide individual ABA treatment for children with ASD under a BCBA’s supervision. I collect data on target behavior and incorporate skills training.

I also work with new trainees to help ensure they have the skills needed to provide therapy in the clinic, including completing the initial skills-based assessment.

Previously, I provided ABA therapy at Trumpet Behavioral Health and HopeBridge Autism Therapy Center. My earlier roles included school community liaison and customer service and technical support positions.

Experience

Work history, roles, and key accomplishments

Current

RBT/LBT

Current

Lifeskills Autism Academy

Jan 2023 - Present (3 years 10 months)

Provide individual treatment for children with ASD using ABA in a clinic environment. Collect data on target behavior, incorporate skills training, and work with new trainees to ensure they have necessary skills.

Applied Behavior Analysis (ABA)Data Collection Skills Training Behavioral Therapy

RBT

Trumpet Behavioral Health

Sep 2022 - Dec 2022 (3 months)

Provided individual treatment for children with ASD using ABA in clinic and home environments. Collected data on target behavior and incorporated skills training.

Applied Behavior Analysis (ABA)Data Collection Skills Training Behavioral Therapy

RBT

HopeBridge Autism Therapy Center

Feb 2021 - Aug 2022 (1 year 6 months)

Provided individual treatment for children with ASD using ABA in a clinic environment. Collected data on target behavior and incorporated skills training.

Applied Behavior Analysis (ABA)Data Collection Skills Training Behavioral Therapy

School Community Liaison

TUSD Secrist Middle School

Aug 2018 - Jan 2020 (1 year 5 months)

Provided assistance to students, family, and staff to ensure a functional educational environment. Aided staff with phones and office work, monitored students, and assisted families as needed.

Communication Skills Office Support Student Monitoring Family Assistance Services

Customer Service Advocate

OptumRx

Apr 2016 - Nov 2017 (1 year 7 months)

Call center advocate dedicated to customer experience related to Medicare Part D prescription refills. Specialized in de-escalation and provided help desk support for pharmacies with claim processing.

Customer Service Call Center De escalation Medicare Part D Claim Processing Help Desk

Customer Service Agent

Geico

Aug 2014 - Mar 2015 (7 months)

Licensed auto insurance agent for Arizona, California, and Idaho, providing customer service to policyholders via call center.

Customer Service Auto Insurance Call Center Licensing

Customer Service Agent

CitiMortgage

Nov 2006 - Aug 2014 (7 years 9 months)

Call center agent and subject matter expert providing training support and team leadership for mortgage servicing. Aided in maintaining call center productivity and workforce management.

Customer Service Call Center Mortgage Servicing Training Team Leadership De escalation Workforce Management

Technical Support

America Online

Jan 2003 - Jan 2006 (3 years)

Provided technical support on Windows and Mac environments for AOL software. Serviced numerous features and premium services and provided billing support.

Technical Support Windows Mac AOL Billing Support