William Kearney

Collected and analyzed behavioral data to monitor progress and support accurate case documentation. Implemented individualized intervention plans while maintaining confidential client information.

Reviewed behavioral data and adjusted interventions based on client progress and documented findings. Collaborated with caregivers to obtain information and communicate service updates.

Documented client interactions and maintained thorough records for clinical team review. Implemented individualized treatment plans while monitoring details across client services.

Resolved customer account concerns through professional communication, active listening, and structured problem solving. Managed multiple accounts while meeting productivity standards and prioritizing timely responses.

Handled inbound and outbound calls to gather information and resolve insurance-related client inquiries. Provided prompt support while maintaining confidentiality of customer information.

Monitored customer calls to evaluate compliance, service quality, and adherence to established standards. Analyzed call findings and documented feedback to identify service and process improvements.

Earned a Bachelor of Science in Psychology.

Completed high school education and earned a diploma.