Karen Daniela Velez Velez

I'm currently supporting Systemic Digital clients through pre-onboarding, sales-pipeline follow-ups, Google My Business optimization, and web-project coordination.

At Vinted, I handled C2C disputes, GDPR-sensitive appeal processes, fraud detection, and international logistics while supporting recruitment screening, candidate tracking, and funnel reporting. I also managed Shopify operations and technical support at Beflamboyant.

I've improved service quality through QA audits, root cause analysis, KPI coaching, KYC/AML controls, and crisis resolution at Groupon and Cash App. I bring purposeful communication, empathy, and data-driven operational discipline to complex customer experiences.