Oscar Ricart

Managed a high-value portfolio of U.S.-based B2B SaaS accounts, driving feature adoption, retention, and expansion. Tracked product usage and health indicators to mitigate churn risks and led QBRs and executive check-ins to demonstrate ROI.

Managed end-to-end placement processes by matching client requirements with qualified virtual talent, boosting placement accuracy and client satisfaction. Evaluated placement health and feedback loops to optimize pairing frameworks and standardize service quality.

Audited and optimized underperforming digital marketing accounts across multiple acquisition channels, directly boosting lead generation efficiency. Executed recurring quarterly and annual optimization cycles, collaborating cross-functionally to resolve account issues and ensure quality deliverables.

Owned day-to-day management and execution for a client portfolio, serving as the main point of contact to ensure seamless campaign execution. Spearheaded client onboarding processes, driving faster time-to-value and increasing initial platform adoption.