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Latoya Coachman

@latoyacoachman

Collections & Billing Manager at CROSS COUNTRY HEALTHCARE-STAFFING who introduced client payment options and security deposits to reduce delinquent balances.

United States

Message

At CROSS COUNTRY HEALTHCARE-STAFFING, I manage outstanding revenue balances with current and previous clients. I generate aging reports, resolve escalated accounts, and revised the invoicing process to reflect healthcare professionals’ timecards.

I introduced a user-friendly payment process for clients and implemented security deposits for new clients with poor business credit, reducing past-term balances and delinquent accounts. At SKYEMED PHARMACY & INFUSION SERVICES, I developed a strategy that reduced balances more than 60 days past term by $750K in Q4.

Experience

Work history, roles, and key accomplishments

Current

Collections & Billing Manager

Current

Cross Country Healthcare-Staffing

Jul 2018 - Present (8 years 3 months)

Managed outstanding aging revenue balances, generated aging reports, revised invoicing processes, and resolved escalated accounts. Implemented a security deposit system for new clients with poor credit, reducing delinquent accounts.

Collections Management Medical Billing Revenue Cycle Management Credit Analysis team training Excel Bill Pay Invoicing Audit

Revenue Cycle Team Lead

Skyemed Pharmacy & Infusion Services

Jun 2016 - May 2018 (1 year 11 months)

Managed unsettled account revenue balances, led month-end and year-end closing processes, and oversaw self-pay accounts. Developed a strategy that reduced over 60 days past terms by $500K in Q4, exceeding goal by $250K.

Revenue Cycle Management Excel ARR Reporting Billing Collections Team Leadership PBM Billing Benefits Verification

Reimbursement Specialist – Patient Accounts

Ambient Healthcare Specialty Pharmacy | Optum Rx

Mar 2013 - Jun 2016 (3 years 3 months)

Verified patient health plan benefits and coverage, appealed authorization decisions, and managed self-pay accounts. Handled denials at Redetermination and Reconsideration levels.

Reimbursement Patient Accounts Benefits Verification Appeals Denial Management Self Pay

Patient Accounts Coordinator IV

Lincare (DBA Open-Aire)

Feb 2008 - Jan 2013 (4 years 11 months)

Billed for oxygen, infusion therapy, and DME services to commercial insurance, Medicare, and Medicaid. Followed up on denials, managed patient account balances, and processed hardship waivers.

Medical Billing Insurance Claims Denial Management Patient Accounts Medicare Medicaid DME Billing