LaTonya Fitzgerald

Responsibilities includes creating and monitoring different master data types for vendors and customers as well as ongoing maintenance.
Liaise with business teams, peers to ensure business goals and requirements are being met on a timely manner.
Assist and support in the training of new team members.
Responsibilities also included reviewing and loading price changes.

Set-Up and maintain vendor master and store location data for all TSC internal and external stakeholders. Ensured ongoing quality and accuracy in the data by following established governance processes, addressing data issues from various other sources (Customer, Contact Center/Help Desk, Site Feedback/Ratings &

Reviewed & processing of customer Master Data requests, set up, change requests, & determination of corrective actions as needed. Manage account cleanups & issue resolution with external customers & internal stakeholders.
Cleansing data pulled from QlikView reports, corrected in SAP &/or Salesforce.

Quickly mastered industry best practices in Customer Service procedures and data management.
Excelled in managing high-priority projects and resolving data discrepancies, errors, and omissions with thoroughness and expedience.
Responsibilities included adjusting client accounts by posting payments, state tax information, refund requests, additional orders, and credits.