Looking for a job

Lashante StCyre

@lashante

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I resolve technical issues, manage accurate records, and support secure, compliant service operations.

United States

Message

What I'm looking for

I'm looking for a role where I can apply technical troubleshooting, accurate documentation, and secure data handling while supporting efficient operations and improving workflows.

I've supported healthcare eligibility, disaster assistance, and IT service operations through accurate data management, documentation, and confidential records handling.

At the University of Houston-Downtown, I documented more than 150 weekly support tickets, managed user account and authentication records, and resolved over 30 technical issues daily in a remote environment using Microsoft 365.

At TTEC supporting AHCT and FEMA, I reviewed applications for completeness and compliance, verified eligibility, maintained case records, and handled sensitive information to program and federal confidentiality standards.

Experience

Work history, roles, and key accomplishments

Patient Access & Insurance Eligibility Specialist

TTEC

Oct 2024 - Oct 2025 (1 year)

Entered and validated healthcare application data across Medicaid, Medicare, and private insurance records with high accuracy. Reviewed applications for completeness and compliance, verified client eligibility, and maintained records in CRM systems.

Data Entry Data Validation CRM Healthcare Compliance Medicaid Medicare Private Insurance Confidentiality

IT Service Desk Technician

University of Houston-Downtown

Mar 2023 - Aug 2024 (1 year 5 months)

Documented over 150 weekly support tickets in the Footprints ticketing system with accuracy and detail. Managed user account records, resolved 30+ technical issues daily, and utilized Microsoft 365 applications for daily operations.

Ticketing Systems FootPrints IAM Authentication Microsoft 365 Technical Troubleshooting Remote Work

Disaster Case Intake & Case Management

TTEC

Sep 2022 - Nov 2022 (2 months)

Conducted intake interviews and entered applicant data into federal case management systems accurately. Reviewed disaster assistance applications for compliance, maintained case records, and handled sensitive PII per federal standards.

Case Management Data Entry Federal Compliance PII Handling Interviewing Records Management

WIC Program

City of Houston

Jun 2021 - Jul 2021 (1 month)

Reviewed participant paperwork for completeness and accuracy, performed inventory counts, and tracked supply levels. Organized physical records and supported administrative operations.

Data Validation Inventory Management Records Management Administrative Support