Barbara Camboim

Provided high-touch customer service to a portfolio of high-value international clients, acting as a dedicated point of contact. Handled complex cases involving escalations, billing questions, and account structure, maintaining high quality and resolution scores.

Provided direct customer service and support to international B2B clients via chat, email, and phone. Acted as primary point of contact for account, onboarding, and platform usage inquiries, resolving issues end-to-end.

Provided direct support to creators and influencers, handling inquiries related to account issues, content policies, monetization, and platform tools. Supported complex and sensitive cases with clear, empathetic communication and collaborated with operations and policy teams.

Provided direct customer service and support to Uber Eats users, acting as first point of contact for orders, payments, refunds, and account issues. Resolved high-volume cases while meeting quality, resolution, and CSAT KPIs.

Supported one of the largest brand communities in LATAM, handling high-volume user interactions and sensitive customer situations. Acted as a bridge between customers and internal teams, ensuring clear communication and timely resolution.

Provided direct customer service focused on chargeback, disputes, fraud, and cancellations in a regulated financial environment. Consistently delivered high CSAT, quality scores, and resolution rates while managing complex financial cases.

Specialized in fraud-related customer cases, handling investigations involving abuse and suspicious activity. Maintained strong performance across quality, resolution, and customer satisfaction KPIs.

Bachelor's Degree in Film from the University of London.

Digital Marketing course with honors from Faculdade Cásper Líbero.

Bachelor's Degree in Communication from Uninove.