Camila Guarany

Lead the Account Services function across a portfolio of enterprise accounts, owning client relationships, account health, retention, satisfaction, team performance, and escalations. Coach Account Managers and improve account-management processes, documentation, intake, communication standards, and proactive client-management practices.

Managed 10+ concurrent enterprise web and marketing engagements, owning client relationships, scope, timelines, budgets, risks, and delivery outcomes end-to-end. Served as primary strategic client liaison, leading executive updates, presentations, demos, expectation management, and issue resolution.

Managed B2B client relationships and operational delivery across digital education and web-based services, keeping customer needs aligned with business and delivery objectives. Owned client onboarding and end-to-end account delivery, translating commercial commitments into actionable plans and successful customer outcomes.

Built and scaled a digital education product from concept to 800+ paying users, owning product strategy, customer experience, revenue performance, go-to-market, and retention. Used customer needs and performance data to prioritize the product roadmap and launch 10 digital product releases.

Led national environmental and remediation strategy across 8,000+ operational units, managing multimillion-dollar budgets and cross-functional teams of 30+ engineers. Supported executive-level decision-making and navigated complex stakeholder environments involving government, internal leadership, and external partners.

Completed the Atlassian Agile Project Management Professional Certificate.

Earned both Bachelor's and Master's degrees in Biology.