At Nexa Healthcare, I conducted call and file audits against strict quality metrics and healthcare communication standards. I also checked system documentation and learning-path adherence before personnel moved into production.
I managed medical communication workflows through digital platforms and troubleshot initial system access issues. I worked with leadership to identify compliance gaps, support process improvements, and maintain accurate administrative documentation.
At Cirrus Solutions, I led compliance training and audits covering CMS, HIPAA, and state health insurance guidelines. I also supported more than 200 healthcare plan enrollments while maintaining regulatory documentation.
