Open to opportunities

Landon Chow

@landonchow

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Results-driven product manager with expertise in growth and operations.

United States

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What I'm looking for

I am looking for a role that fosters innovation and allows me to drive impactful product strategies.

I am a dedicated product manager with a strong track record in driving growth and operational excellence. At CloudKitchens, I led the go-to-market strategy for the Growth team, significantly enhancing restaurant acquisition and monetization. My innovative approach to developing an automated onboarding funnel reduced activation time from over two weeks to less than three days, achieving an impressive 90% conversion rate from quote to purchase.

Previously, as a Product Operations Manager at Upstart, I successfully launched and scaled a new auto loan product across 20+ states, making it the second largest product by monthly recurring revenue. My commitment to product quality and customer satisfaction was evident as I orchestrated COVID-19 relief programs that outperformed industry standards, reducing delinquency rates significantly. My experiences at Microsoft further honed my skills in product management, where I implemented solutions that streamlined processes and improved user experiences.

Experience

Work history, roles, and key accomplishments

Product Manager

CloudKitchens

Aug 2022 - Nov 2024 (2 years 3 months)

Led go-to-market strategies for the Growth team, enhancing restaurant acquisition and monetization. Developed an automated onboarding funnel, significantly reducing activation time and improving conversion rates. Launched AI tools to automate churn saves and prioritized self-serve discovery roadmaps, resulting in increased conversion and lifetime value.

Product Management Go To Market Strategy Customer Onboarding Data Analysis

Product Operations Manager

Upstart

Nov 2019 - Sep 2022 (2 years 10 months)

Successfully launched and scaled an auto loan product across multiple states, becoming a significant revenue driver. Defined product quality standards and led initiatives to enhance customer satisfaction, while also implementing COVID-19 relief programs that significantly reduced delinquency rates.

Product Operations Customer Satisfaction Cross Functional Collaboration Revenue Risk Management Technical Writing Scaling

Product Manager Intern

Microsoft

May 2018 - Jun 2018 (1 month)

Streamlined the app submission process for the Windows Store, significantly reducing the time from submission to publication. Developed a customer-friendly ingestion and verification flow to enhance user experience.

Product Management Process Improvement User Experience App Development Time Management Customer Feedback Project Management Technical Documentation

Product Manager Intern

Microsoft

Sep 2017 - Nov 2017 (2 months)

Created a predictive dashboard for Windows 10 partner developers, enhancing their ability to anticipate app failures. Improved accuracy in notifications significantly, aiding in proactive problem resolution.

Product Management Predictive Analytics Dashboard Development User Support App Development Data Analysis Technical Communication Problem Solving

Product Manager Intern

Microsoft

Jun 2016 - Aug 2016 (2 months)

Conducted user sentiment studies for productivity tools, defining key performance indicators for both mobile and desktop platforms. Designed workflows for the Microsoft Edge browser to enhance user experience with bulk tab management.

User Research Product Management Workflow Design User Experience Data Analysis Technical Writing Project Management

Education

Degrees, certifications, and relevant coursework

University of Pennsylvania

Bachelor of Science in Engineering, Computer Science

2015 - 2019

Completed a Bachelor of Science in Engineering with a focus on Computer Science, alongside a minor in Engineering Entrepreneurship. Engaged in various projects that combined technical skills with entrepreneurial insights.