@lancelotsekar
Strategic Account Manager at Odoo, maintaining 94%+ renewals across 230+ customer accounts with proactive health scoring.
FranceAt Odoo, I manage direct customer renewals across a portfolio of 230+ accounts, achieving a 94%+ renewal rate with sub-1% churn. I designed a customer health scoring system and risk escalation workflows to identify at-risk accounts early.
I use Google Gemini and Claude Pro to automate renewal workflows and account summaries, freeing 15+ hours a week for customer relationships. Previously, at Samsara, I created 100+ opportunities generating €1M+ in ACV in the French market.
Work history, roles, and key accomplishments
Manages a portfolio of 230+ direct customer renewals, achieving 94%+ renewal rate and sub-1% churn. Designed and implemented a customer health scoring framework and uses AI tools to automate renewal workflows.
Managed end-to-end customer relationships in the French market, creating 100+ opportunities generating €1M+ in ACV. Exceeded performance goals with 110%+ monthly average.
Robert Walters
Dec 2019 - Jun 2022 (2 years 6 months)
Managed executive-level talent acquisition for corporate and legal roles, requiring high detail orientation and simultaneous management of complex processes.
Fidasco International
Jan 2017 - Dec 2019 (2 years 11 months)
Managed strategic client accounts and assessed internal controls and risks, providing solutions aligned with governance understanding. Developed recruitment strategies aligned with client objectives.
Degrees, certifications, and relevant coursework
Microprogram in Entrepreneurship, Entrepreneurship
Completed a microprogram in entrepreneurship at Harvard Business School.
Bachelor's in Business Administration, Finance
Earned a Bachelor's in Business Administration with a focus on Finance from ESG UQAM.
Software and tools used professionally
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