Lana Mihajlovic
@lanamihajlovic
I deliver customer support and build lasting client relationships across luxury retail, fitness, and remote collaboration.
SerbiaWhat I'm looking for
I've delivered premium customer service at Longchamp in Vienna, building long-term relationships with international clients while achieving sales targets through personalized consultations.
As a Pilates Instructor at Pilates Boutique Vienna, I've led private and group sessions, created personalized training programs, and managed client scheduling and communication. I focus on helping clients reach their wellness goals in a safe, welcoming environment.
My experience at Calzedonia strengthened my ability to resolve inquiries, process payments, manage inventory, and support customers in fast-paced retail settings. I'm now seeking a fully remote customer support role where I can contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Delivered premium customer service in a luxury retail environment, built long-term relationships with international clients, and consistently achieved sales targets through personalized consultations. Managed POS transactions, stock control, and visual merchandising.
Pilates Instructor
Pilates Boutique
Sep 2019 - Apr 2026 (6 years 7 months)
Conducted private and group Pilates sessions for clients of varying fitness levels, developed personalized training programs, and managed client scheduling and communication. Built strong client relationships through excellent customer service and ongoing support.
Sales Assistant
Calzedonia
Jan 2022 - Jul 2023 (1 year 6 months)
Provided exceptional customer service and personalized product recommendations, assisted customers throughout the sales process, and achieved individual and team sales targets in a fast-paced retail environment. Processed payments, maintained visual merchandising, and resolved customer inquiries.
Education
Degrees, certifications, and relevant coursework
Pilates Boutique
Pilates Instructor Certification, Pilates Instruction
2019 -
Completed a Pilates instructor course in Vienna, Austria.
Technical School - Environmental protection
High School Diploma, Environmental Protection
2015 - 2019
Completed high school education with a focus on environmental protection.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
Skills
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