Lambat Osman

Lead marketing for a travel agency offering ticketing, visa services, study and work permits, and educational consultancy across seven global regions. Built and launched the company website and a full-stack online booking platform with integrated Paystack payments.

Run an online reselling business, managing sourcing, product listing, customer engagement and sales.

Deliver digital marketing and creative production, including the Launch Accra campaign sprint with a discovery brief, content calendar, 48-caption library, pitch deck, performance report and live dashboard. Produce AI-assisted product imagery and user-generated-style ad content.

Design and present interactive workshops for senior high school students on career awareness and digital literacy.

Managed corporate and individual client accounts from onboarding to renewal, achieving a 95% client satisfaction rate. Worked with internal teams on tailored service packages, driving a 20% increase in upsell and cross-sell opportunities.

Handled high-volume client communication across insurance and remote testing services with full compliance. Used Excel, Power BI and CRM software to track service trends, contributing to a 30% reduction in response times.

Supported the rollout of digital financial services, improving access for over 1,000 low-income households. Managed a portfolio of 500+ clients and built Tableau dashboards for data-driven decisions.

Supported procurement, reporting, scheduling and internal communication. Improved logistics efficiency by 20% through better planning and coordination.

Managed client inquiries and technical support, achieving a 90% satisfaction rate, and supported IT procurement and inventory.

Pursuing an MSc in Digital and Strategic Marketing Management, with a thesis on digital and strategic marketing for the Ghana Meteorological Agency.

Completed a Data Analytics certification from January to March 2025.

Completed a Virtual Assistance certification from August to October 2024.

Completed a Certificate in Medicine (Pre-Medicine) in 2019.

Earned a BA in Economics and Anthropology in 2017.