Open to opportunities

Lakshya Khatri

@lakshyakhatri

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I deliver payment and CRM solutions by connecting banking clients, business, product, and technology teams.

Zimbabwe

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What I'm looking for

I'm looking to continue solving business and client problems in payments, BFSI, or CRM, partnering with business, product, and technology teams to deliver workable solutions.

I'm currently at ISG, gathering requirements for payment capabilities including merchant onboarding, merchant dashboards, POS, payment gateways, and BBPS for banking and merchant clients.

Previously at BUSINESSNEXT, I delivered CRM solutions for Axis, ICICI, and IOB. I improved lead creation efficiency by 12%, designed workflows for more than 100,000 daily users, reduced customer service resolution time by 15%, and reduced customer complaints by 20% through service-process redesign and performance monitoring.

I translate business needs into BRDs, FRDs, SADs, flow diagrams, UAT plans, and workable technology solutions. I've created more than 100 test cases, helped improve deployment success by 18%, and reduced delivery delays by 10% by acting as a liaison between business and technical teams.

I'm comfortable learning new products and domains quickly, particularly across BFSI, CRM, and payments.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

ISG

Dec 2025 - Present (8 months)

Gather and analyze requirements from banking and merchant clients across payments capabilities including merchant onboarding, merchant dashboard, POS, payment gateway, and BBPS. Coordinate between business, product, and technology teams to align capabilities and integrate them into a workable client solution.

Requirements Gathering Business Analysis Payments Merchant Onboarding POS Payment Gateways Stakeholder Management Documentation UAT

Consultant

BusinessNext

Oct 2023 - Dec 2025 (2 years 2 months)

Delivered CRM solutions for Axis, ICICI, and IOB, improving lead creation efficiency by 12% through optimized process flows. Designed workflows supporting over 100,000 daily users, reducing customer service resolution time by 15%.

CRM Implementation Business Process Analysis SAD Stakeholder Management BFSI

Associate Consultant

BusinessNext

Jun 2022 - Sep 2023 (1 year 3 months)

Served on-site development teams to deliver high-priority BFSI projects on time. Acted as liaison between business and tech, resulting in a 10% decrease in delivery delays.

BFSI Stakeholder Management UAT Test Cases Issue Resolution Delivery Management

Graduate Engineer Trainee

BusinessNext

May 2021 - May 2022 (1 year)

Underwent extensive CRM product training and supported multiple banking clients concurrently. Assisted in configuration and testing, accelerating go-live timelines by 10%.

CRM Configuration Testing Banking client support