Fayeem Ahmed

I’m a results-driven Business Analyst with 7 years of BFSI domain expertise, now focused on dedicated Business Analysis roles. I specialize in Payments & Fintech operations, customer onboarding processes, and requirements analysis, bringing structure and clarity to complex workflows.

In my recent role, I analyzed customer onboarding processes and identified 25% efficiency improvement opportunities in documentation requirements. I gathered and documented functional requirements with Risk, Operations, Compliance, and IT, and mapped the end-to-end credit card acquisition workflow to find bottlenecks and drive process optimization.

Previously, as a Field Operations Manager, I led requirement analysis for onboarding 5000+ credit card customers and documented complex processes using process maps. I analyzed operational data to surface trends and inefficiencies, and created reports and dashboards for senior management using Excel and data analysis.

I started in Sales Executive roles focused on credit card acquisition, where I worked with sales teams to capture onboarding and payment system requirements, improve approval rates, and support better product-market fit. I’m currently pursuing my Business Analyst certification and I’m remote-ready, aiming to bring cross-functional execution, risk awareness, and actionable documentation to Payments, Fintech, or BFSI teams.