At Global PayEx, I gathered and documented business requirements for fintech and cross-border payment platforms supporting JPMorgan Chase projects. I prepared BRDs, process flows, user stories, and release documentation.
I supported payment processing and operations for clients including Razorpay, BillDesk, PayU, and Cashfree. I also coordinated UAT activities, sprint discussions, release tracking, and defect triage.
Using Excel, SQL, and Microsoft Power BI, I prepared operational reports and dashboards to support monitoring and business decisions. I also assisted with incident management, workflow monitoring, and root cause analysis.
I built Mind-Mate, an AI-powered mental health chatbot with journaling, self-help support, and a therapist directory, and co-authored a research paper on the project. My other projects include an online tiffin service website and a sales and KPI dashboard.
