Looking for a job

Lakshan Kaushalya

@lakshankaushalya

Desktop Support Engineer at Axiom Technologies supporting enterprise endpoints, Microsoft technologies, and IT operations.

Sri Lanka

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What I'm looking for

I’m looking to progress from enterprise IT support into specialized infrastructure, IAM, and cybersecurity engineering, working with Microsoft technologies, identity platforms, endpoint and systems management, security controls, and modern infrastructure.

At Axiom Technologies, I support enterprise users and endpoints as a Desktop Support Engineer. My work builds on hands-on experience across L1/L2 support, Windows, Microsoft 365, and enterprise IT operations.

At Digital World Pvt. Ltd., I resolved LAN/WAN connectivity issues and supported Active Directory and Microsoft 365 access. I’m developing my expertise in identity and access management, infrastructure, cloud, and cybersecurity through certifications, hands-on labs, and technical projects.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Engineer

Current

Axiom Technologies

Jul 2026 - Present (4 months)

Worked as Desktop Support Engineer at Axiom Technologies.

Professional development

Career Break

Dec 2025 - Jun 2026 (6 months)

During this period, I dedicated time to advancing my technical expertise and career readiness. I focused on:

• Learning programming languages including Python, JavaScript, and SQL to strengthen my problem-solving and automation skills.

• Completing industry-recognized certifications such as CompTIA A+ and Pre-Security (TryHackMe), while actively preparing for Network+ and Security+.

• Building

IT Support & Systems Engineer (L2 & L3)

Fiverr and Upwork Freelancers (Buyers and Sellers)

Dec 2025 - Jun 2026 (6 months)

Acquired and supported clients through LinkedIn, Fiverr, Upwork, professional referrals, and direct engagements.

• Delivered accurate and efficient technical diagnosis, resolving hardware, software, Windows, networking, configuration, and endpoint issues while minimizing downtime.

• Managed support tickets effectively from diagnosis to closure, maintaining clear documentation of findings, troubl

Helpdesk Support Specialist

virajads

Aug 2024 - Dec 2025 (1 year 4 months)

• Delivered reliable desktop and technical support for end users across Windows environments, ensuring minimal downtime.

• Diagnosed and resolved system, application, and connectivity issues, improving overall IT service efficiency.

• Assisted users with login challenges, password resets, and access permissions, strengthening security and user productivity.

• Maintained clear, empathetic commun

Help Desk Support Technician

Digital World Pvt. Ltd

Sep 2022 - Jul 2024 (1 year 10 months)

• Consistently met SLA targets by delivering prompt L1 desktop support, boosting end‑user satisfaction and reducing downtime.

• Optimized Active Directory operations through efficient account creation, password resets, and group access management, strengthening security and access control.

• Improved network reliability by diagnosing and resolving LAN/WAN connectivity issues using TCP/IP tools (

Data Entry Clerk

Fiverr and Upwork Freelancers (Buyers and Sellers)

Mar 2020 - Jul 2022 (2 years 4 months)

• Maintained accurate IT records, asset inventories, and incident logs, ensuring compliance and smooth audit readiness.

• Leveraged Microsoft Excel to track and manage operational data, improving visibility and reporting efficiency.

• Supported IT workflows by documenting requests and maintaining structured records, streamlining processes and reducing errors.