Laken Hassen-Bootha

Acted as Vice President for Volunteer Management, leading volunteer strategy and engagement efforts to enhance chapter operations and member support.

Managed volunteer programs as Deputy Vice President for Volunteer Management, coordinating volunteer engagement and program delivery to support organisational initiatives.

Redesigned HR structures and policies to ensure consistent documentation and data accuracy, developed job descriptions and contracts, and trained staff to achieve compliance with governance requirements.

Implemented a compliance-focused performance management system, drafted policies and processes to improve data consistency and accountability, and delivered compliance reports to executive boards.

Led project and operations functions ensuring integrity and confidentiality of talent and project data, implemented process improvements that increased data accuracy and efficiency, and supported clients in transformation and documentation best practices.

Led Employment Equity and Skills Development initiatives, delivered compliance-focused training and accurate governance reporting, and authored strategy and change-management documentation to improve regulatory alignment.

Completed Basics of Medical Billing & Coding and currently pursuing the Diploma in Medical Coding & Billing on Alison to transition into medical coding and billing.

Completed undergraduate and honours studies in psychology with emphasis on organisational development and related research.

Completed secondary school matriculation (Matric) in 2006.