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Lain Jorj

@lainjorj

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Content Moderator at Accenture reviewing digital content to protect client platforms and enforce platform guidelines.

Philippines

Message

At Accenture, I review digital content to protect client platforms and ensure compliance with platform guidelines and security policies. I maintain accuracy and quality standards in content evaluation.

At Teleperformance, I handled customer inquiries and provided resolution support for a retail account. I also delivered service that met client KPIs and customer satisfaction metrics.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Accenture

Jan 2024 - Present (2 years 9 months)

Review digital content to protect client platforms and ensure compliance with platform guidelines and security policies. Maintain high accuracy and quality standards in content evaluation.

Content Moderation Content Review Policy Enforcement Quality Assurance

Customer Service Representative

Teleperformance

Jan 2022 - Dec 2023 (1 year 11 months)

Handled customer inquiries and provided resolution support within a fast-paced retail account. Delivered quality service meeting client KPIs and customer satisfaction metrics.

Customer Service Query Resolution Quality Assurance KPI Management