Open to opportunities

Laia Aguilera

@laiaaguilera

Message

I resolve Level 2 identity, endpoint, and Microsoft 365 incidents.

Spain

Message

What I'm looking for

I'm looking to continue resolving complex IT support, identity, access and endpoint-management issues while improving processes and automating repetitive work in an international environment.

I own Level 2 incidents end to end across Microsoft 365, Azure, Intune, Exchange and Active Directory for international users in English, Spanish and Catalan.

At Fujitsu, supporting argenx, I resolved escalated device, account and access issues remotely with TeamViewer, supported Intune endpoint management, and administered AWS-based corporate telephony. Previously at DXC Technology, I onboarded customers and resolved secure B2B bank-transfer incidents over SFTP using Citrix, IBM Sterling and LDAP.

My background also includes B2B transaction support, data migrations, user training, bug management, anti-piracy analysis, and automating repetitive search processes. I'm process-minded, curious, and focused on building, fixing and learning.

Experience

Work history, roles, and key accomplishments

IT Support Technician, Level 2

García Fujitsu

Feb 2025 - Apr 2026 (1 year 2 months)

Owned incidents end to end across Microsoft 365, Azure, Intune, and Active Directory for an international user base. Provided Level 2 remote support with TeamViewer and supported endpoint management through Intune.

Microsoft 365 Azure Intune Active Directory TeamViewer Endpoint management