At Lãberit Sistemas, I support internal users of the Generalitat Valenciana remotely, resolving incidents and managing endpoints across a hybrid Active Directory and Entra ID environment. I track tickets through Jira and Zendesk, document incidents, and escalate cases when needed.
I developed a PowerShell script using PSWindowsUpdate to automate updates during PC imaging. It reduced the process from nearly two days to 2–2.5 hours and is used in practically all imaging runs.
For IVC Evidensia, I provided remote support to veterinary clinics, handling user accounts, Microsoft 365 licenses and MFA, Exchange Online email, and SharePoint permissions. I also investigated a Microsoft Defender alert, isolated the affected device, and documented the incident for escalation.
Earlier, at Schneider Electric, I administered VMware vSphere servers and Veeam backups for production applications, and assigned IP addresses by zone and subnet. I hold an ASIR qualification and Microsoft Azure Fundamentals certification, with additional experience in endpoint management, networking, and Linux labs.
