Lagano Hamisi
@laganohamisi
I support users, manage accurate data, and improve customer and digital operations.
KenyaWhat I'm looking for
I'm currently supporting computer hardware, software, routine user issues, documentation, and office operations at Chidonga Investment Company Ltd.
At NHIF Kenya, I managed accurate member data entry and verification, supported e-claims processing, and assisted customers with service-desk inquiries while maintaining confidentiality.
My ICT diploma training and hardware maintenance background support my work in troubleshooting, records management, Microsoft Office, Google Workspace, CRM support, and technical documentation.
I'm also trained in virtual assistance and AI evaluation, including response ranking, prompt evaluation, data annotation, fact-checking, content review, and AI quality assurance.
Experience
Work history, roles, and key accomplishments
IT Support and Administrative Intern
Chidonga Investment Company Ltd
Dec 2025 - Present (11 months)
Provided basic technical support for computer hardware, software, and routine user issues. Assisted with documentation, records management, and day-to-day office operations.
Data Entry and Customer Service Assistant
NHIF, Kenya
Sep 2022 - Jan 2023 (4 months)
Managed data entry and verification of member information accurately. Supported e-claims processing and assisted customers at the service desk.
Islamic Studies Teacher and Orphan Care Supervisor
Star of Hope Kenya
Jan 2015 - Dec 2016 (1 year 11 months)
Taught Islamic Studies to children in an educational and community setting. Supervised and cared for orphaned children, supporting their daily welfare, discipline, and safety.
Education
Degrees, certifications, and relevant coursework
Thika Technical Training Institute
Diploma, Information Communication Technology
2021 - 2025
Pursued a Diploma in Information Communication Technology, gaining practical skills in IT support and related areas.
Shimba Hills Secondary School
Kenya Certificate of Secondary Education, General Education
2017 - 2020
Completed Kenya Certificate of Secondary Education (KCSE).
Majlis Al Maa'rif Al Islamiyah
Certificate of Islamic Secondary Studies, Islamic Studies
2004 - 2013
Completed Certificate of Islamic Secondary Studies.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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