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Lady Johanna Corral Caicedo

@ladyjohannacorralcai

Project manager and foreign trade coordinator who cut export costs by 55% by streamlining logistics timelines.

At TATE & LYLE COLOMBIA S.A., I managed customer relationships across Central America, Mexico, Colombia, and Peru, and the purchase order cycle in SAP. I led a process standardization effort to address issues caused by late deliveries and designed client reports to track contracted material volumes.

Across project management, customer service, and foreign trade roles, I improved logistics operations and cost control. At HUGO RESTREPO & CO. S.A., I reduced export costs by 55% by shortening operational timelines from an average of 10 days to 3, and at AGENCIA DE ADUANAS SIDECOMEX LEVEL 1, I reduced logistics costs by 30%.

Experience

Work history, roles, and key accomplishments

Customer Service

Tate & Lyle Colombia S.A.

Mar 2023 - Dec 2025 (2 years 9 months)

Managed customer relationships across Central America, Mexico, Colombia, and Peru, overseeing the purchase order cycle in SAP. Led process standardization and operational integration for key clients, improving customer satisfaction and service levels.

SAP Customer Relationship Management Purchase Order Management Process Standardization KPI Monitoring Stakeholder Management Conflict Resolution

WACAM Leader

Agencia de Aduanas Sidecomex Level 1

Sep 2022 - Mar 2023 (6 months)

Led a team of five in customer service and logistics operations, consolidating operations and overseeing KPI frameworks. Improved data quality in KPI management by 40% through training and process documentation.

Team Leadership Customer Service Logistics Operations KPI Management Process Standardization Training Data Quality

Exports Coordinator

Agencia de Aduanas Sidecomex Level 1

Feb 2019 - Feb 2022 (3 years)

Managed export logistics operations, monitored supplier performance, and implemented cost optimization initiatives. Reduced costs by 30% and improved operational efficiency through process optimization and team training.

Export Logistics Supplier Management KPI development Cost Optimization Process Improvement Team Mentoring Training

Foreign Trade

Hugo Restrepo & Co. S.A.

Jul 2016 - Oct 2018 (2 years 3 months)

Led import, export, and international logistics operations, overseeing provider selection and budget preparation. Reduced export costs by 55% and international freight costs by 5-10% through process optimization and strategic negotiations.

Import Operations Export Operations International Logistics Provider Management Budgeting Cost Reduction Negotiation Regulatory Compliance

National Key Account Manager

Kuehne Nagel S.A.

Nov 2013 - Jun 2016 (2 years 7 months)

Managed strategic accounts from sales and operational perspectives, designing KPIs and leading logistics optimization projects. Improved client logistics lead times by 8% and recovered 70% of dissatisfied customer transactions.

Key Account Management Sales KPI Design Logistics Optimization Customer Satisfaction Process Improvement Project Management