Kyrstine Eve Uy

I’m a detail-oriented hospitality professional with experience in front office operations, reservations management, and compliance support. I focus on handling customer inquiries professionally, maintaining accurate records, and ensuring adherence to company policies and procedures.

In my compliance-focused work, I reviewed and verified documents to ensure alignment with company policies and regulations. I monitored transactions, flagged discrepancies, maintained organized compliance records, and coordinated with internal teams to resolve compliance-related issues while ensuring confidentiality.

In front office and reservation roles, I managed room reservations, including bookings and cancellations, and handled guest check-in and check-out accurately and efficiently. I also responded to guest inquiries via phone, email, or in person, provided information on room availability and rates, and coordinated with housekeeping and other departments to ensure room readiness.

I bring a customer-first mindset and strong communication, organization, and multitasking abilities in fast-paced environments. I’ve also supported online teaching by conducting structured English lessons, preparing materials, tracking student progress, and creating a positive, engaging learning environment.