At Pearly Smile Dental Clinic, I managed patient calls, appointments, reminders, and follow-ups. I also maintained patient records and assisted with insurance eligibility verification and payment posting.
At Clique Ideas, I trained and onboarded incoming Virtual Dental Assistants in scheduling, insurance verification, billing, and patient communication. I conducted coaching sessions and performance evaluations, and my actionable feedback reduced onboarding error rates by 30%.
Earlier at Clique Ideas, I coordinated appointments and urgent care slots, managed calendars in Eaglesoft, and supported patient intake and insurance documentation.
At Better Health Management (BHM), I managed 40+ weekly new patient referrals from intake through onboarding. I verified insurance eligibility and authorizations in Tebra and RXNT, and coordinated prescription refills with pharmacies.
