Kyle Parker-Cruz

I am an enthusiastic problem solver with extensive experience in Project Administration, Data Analysis, and Team Management. My career has been defined by a commitment to cultivating healthy organizational cultures within high-performing growth companies. As a trusted advisor, I excel in data analysis, solution development, and account management, ensuring customer satisfaction and project organization.

In my current role as a Product Operations Analyst at itel Incorporated, I have successfully led a team through a technology launch that integrated AI, utilizing Scrum and Kanban methodologies. My ability to analyze metrics and identify bottlenecks has been instrumental in supporting development and QA teams, while my coaching efforts have facilitated smoother transitions within the ProdEngineering department.

Previously, as a Senior Manager in Quality Assurance at Paul Davis Restoration Inc, I was recognized for my leadership skills, onboarding a tier 1 property insurance carrier partner. I implemented performance improvement strategies that resulted in a significant increase in team efficiency and maintained high employee retention rates. My experience spans various roles, where I have consistently driven success through effective communication and collaboration.