Kyle Hankins
@kylehankins
Dedicated facility assigner with expertise in process improvement.
What I'm looking for
I am a dedicated professional with extensive experience in facility assignment and user acceptance testing at Frontier Communications. Over the years, I have honed my skills in analyzing and resolving discrepancies, ensuring that both personnel and business objectives are met efficiently. My commitment to excellence has consistently earned me recognition as a top performer, demonstrating my ability to navigate complex systems and deliver results.
Throughout my career, I have been involved in various projects, from initial creation to executing test cases, where I utilized my analytical skills to document and address system issues. My proficiency in Windows systems and Microsoft products has enabled me to implement effective solutions that enhance serviceability and improve operational flow. I am passionate about continuous learning and strive to apply my knowledge to improve processes and increase efficiencies.
Experience
Work history, roles, and key accomplishments
Facility Assigner
Frontier Communications
Jan 2013 - Present (12 years 5 months)
Accept incoming calls from technicians and internal representatives, correcting discrepancies caused by user or system automation. Consistently achieved top monthly Balanced Performer Rewards.
User Acceptance / RPA Testing
Frontier Communications
Jan 2015 - Dec 2022 (7 years 11 months)
Identified and documented system-affecting issues resulting from implemented enhancements. Provided detailed documentation steps to recreate issues.
Repair Agent
Frontier Communications
Jan 2011 - Dec 2013 (2 years 11 months)
Diagnosed and achieved solutions based on customer concerns or service issues. Answered phone calls and conversed in a professional manner.
Education
Degrees, certifications, and relevant coursework
DeForest High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Availability
Location
Authorized to work in
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