Kyle HankinsKH
Open to opportunities

Kyle Hankins

@kylehankins

Dedicated facility assigner with expertise in process improvement.

United States

What I'm looking for

I am looking for a role that allows me to leverage my analytical skills and improve processes while fostering a collaborative work environment.

I am a dedicated professional with extensive experience in facility assignment and user acceptance testing at Frontier Communications. Over the years, I have honed my skills in analyzing and resolving discrepancies, ensuring that both personnel and business objectives are met efficiently. My commitment to excellence has consistently earned me recognition as a top performer, demonstrating my ability to navigate complex systems and deliver results.

Throughout my career, I have been involved in various projects, from initial creation to executing test cases, where I utilized my analytical skills to document and address system issues. My proficiency in Windows systems and Microsoft products has enabled me to implement effective solutions that enhance serviceability and improve operational flow. I am passionate about continuous learning and strive to apply my knowledge to improve processes and increase efficiencies.

Experience

Work history, roles, and key accomplishments

FC
Current

Facility Assigner

Frontier Communications

Jan 2013 - Present (12 years 5 months)

Accept incoming calls from technicians and internal representatives, correcting discrepancies caused by user or system automation. Consistently achieved top monthly Balanced Performer Rewards.

FC

User Acceptance / RPA Testing

Frontier Communications

Jan 2015 - Dec 2022 (7 years 11 months)

Identified and documented system-affecting issues resulting from implemented enhancements. Provided detailed documentation steps to recreate issues.

Education

Degrees, certifications, and relevant coursework

DS

DeForest High School

High School Diploma, General Studies

Completed high school education, earning a diploma.

Tech stack

Software and tools used professionally

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Kyle Hankins - Facility Assigner - Frontier Communications | Himalayas