KOKylee Opper
@kyleeopper
Motivated hospitality leader skilled in operations, team building, and guest experience.
United StatesWhat I'm looking for
I am a motivated and adaptable hospitality and service professional with proven leadership, communication, and customer service experience in fast-paced environments.
As General Manager, I led the successful opening of a new restaurant, hiring and building a 20-person front and back of house team, and directed daily operations while stepping into key roles to maintain service and morale.
I regularly analyze weekly P&L statements, conduct inventory cycles, optimize staffing and purchasing, and identify cost-saving opportunities to improve profitability and efficiency.
I bring strong relationship-building, problem-solving, and coaching skills, and I am committed to continuous learning and contributing to a high-performance organization.
Experience
Work history, roles, and key accomplishments
General Manager
Square Peg Pizzeria
Aug 2024 - Oct 2025 (1 year 2 months)
Led the opening of a new restaurant location, hiring and building a 20-person front and back of house team and directing daily operations to improve service and profitability.
Manager / Server
Fire Engine Pizza
Jan 2022 - Jul 2024 (2 years 6 months)
Promoted to manager within six months; conducted weekly liquor inventories, trained staff on POS and service standards, and resolved guest issues to maintain high satisfaction.
Social Work Intern
Department of Children and Families
Jan 2022 - Jul 2022 (6 months)
Shadowed intake workers on high-risk investigations, supported collateral paperwork to reduce caseload burden, and participated in home visits, forensic interviews, and court sessions.
Support Specialist (Intern)
HearMe.App
Jan 2021 - Dec 2021 (11 months)
Provided empathetic text-based support to members nationwide, contributed to mental-health content for social channels, and attended trainings to improve listening and support skills.
Child Care Provider
The Meeker Family
Jan 2020 - May 2021 (1 year 4 months)
Provided daily at-home childcare and distance-learning support for a first-grade child, managing routines, educational activities, and social-emotional development.
Education
Degrees, certifications, and relevant coursework
PUPost University
Bachelor of Science, Human Services: Counseling
2022 - 2024
Activities and societies: Women's Soccer Team; Human Service Scholarship Recipient; Women's Soccer Scholarship Recipient
Completed a Bachelor of Science in Human Services with a Counseling focus and a Criminal Justice minor, earning President's and Dean's List recognition and receiving scholarships.
Availability
Location
United StatesAuthorized to work in
Job categories
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