Open to opportunities

Kylee Opper

@kyleeopper

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Motivated hospitality leader skilled in operations, team building, and guest experience.

United States

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What I'm looking for

I am seeking a hands-on operations or hospitality leadership role where I can grow teams, improve service quality, optimize costs, and continue learning in a supportive, high-performance environment.

I am a motivated and adaptable hospitality and service professional with proven leadership, communication, and customer service experience in fast-paced environments.

As General Manager, I led the successful opening of a new restaurant, hiring and building a 20-person front and back of house team, and directed daily operations while stepping into key roles to maintain service and morale.

I regularly analyze weekly P&L statements, conduct inventory cycles, optimize staffing and purchasing, and identify cost-saving opportunities to improve profitability and efficiency.

I bring strong relationship-building, problem-solving, and coaching skills, and I am committed to continuous learning and contributing to a high-performance organization.

Experience

Work history, roles, and key accomplishments

General Manager

Square Peg Pizzeria

Aug 2024 - Oct 2025 (1 year 2 months)

Led the opening of a new restaurant location, hiring and building a 20-person front and back of house team and directing daily operations to improve service and profitability.

Team Leadership Scheduling Inventory Management Customer Service

Manager / Server

Fire Engine Pizza

Jan 2022 - Jul 2024 (2 years 6 months)

Promoted to manager within six months; conducted weekly liquor inventories, trained staff on POS and service standards, and resolved guest issues to maintain high satisfaction.

Staff Training Inventory Control POS Troubleshooting Customer Relations Cash Handling Conflict Resolution

Social Work Intern

Department of Children and Families

Jan 2022 - Jul 2022 (6 months)

Shadowed intake workers on high-risk investigations, supported collateral paperwork to reduce caseload burden, and participated in home visits, forensic interviews, and court sessions.

Documentation Child Welfare Risk Assessment Interview Observations Confidentiality

Support Specialist (Intern)

HearMe.App

Jan 2021 - Dec 2021 (11 months)

Provided empathetic text-based support to members nationwide, contributed to mental-health content for social channels, and attended trainings to improve listening and support skills.

Active Listening Content Curation Remote Support Empathy Crisis Referral

Child Care Provider

The Meeker Family

Jan 2020 - May 2021 (1 year 4 months)

Provided daily at-home childcare and distance-learning support for a first-grade child, managing routines, educational activities, and social-emotional development.

Childcare Daily Management Routines Early Childhood Development

Education

Degrees, certifications, and relevant coursework

Post University

Bachelor of Science, Human Services: Counseling

2022 - 2024

Activities and societies: Women's Soccer Team; Human Service Scholarship Recipient; Women's Soccer Scholarship Recipient

Completed a Bachelor of Science in Human Services with a Counseling focus and a Criminal Justice minor, earning President's and Dean's List recognition and receiving scholarships.