@kyleedwardbilason
Customer Support Specialist at Outsourced Philippines resolving Cleo.ai billing and account escalations via live chat.
PhilippinesAt Outsourced Philippines, I resolve complex billing and account escalations for Cleo.ai via live chat. I also handle income annotation and admin data tasks, and adjust teammate schedules in real time.
Previously, I supported Uber UK riders at TaskUs Philippines by email and coordinated emergency assistance for accidents and incidents. At Alorica Philippines, I handled Amazon UK customers’ order replacements, refunds, and shipping inquiries by phone.
Work history, roles, and key accomplishments
Outsourced Philippines
Jun 2023 - Present (3 years 4 months)
Resolved complex billing and account escalations for a US AI financial wellness platform via live chat. Handled income annotation, admin data tasks, and real-time teammate schedule adjustments.
TaskUs Philippines
Jul 2018 - Dec 2022 (4 years 5 months)
Managed email support for Uber UK riders and later transitioned to outbound emergency assistance for accident/incident coordination. Maintained composure in high-pressure, time-sensitive situations following strict escalation protocols.
Degrees, certifications, and relevant coursework
Information Technology, Information Technology
2011 - 2012
Studied Information Technology at Next Generation College from 2011 to 2012.
Secondary Education, Secondary Education
2010 - 2011
Completed secondary education at Dr. Felipe de Jesus High School from 2010 to 2011.
Software and tools used professionally
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