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Kyla Smith

@kylasmith1

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Healthcare operations manager at PDS Health Services improving practice performance and patient retention.

United States

Message

At PDS Health Services, I improve financial performance and year-over-year revenue growth while keeping patient-focused care at the center of operations. I work with clinicians and regional leadership to turn organizational goals into measurable priorities and process improvements.

At Bath & Body Works, I led the Aventura flagship, with approximately $25M in annual sales, and turned flat revenue into record-breaking volume at three locations. I developed a sales training program that was rolled out globally and helped promote five team members into Store Manager roles.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

PDS Health Services

Oct 2019 - Present (7 years)

Exceed budgeted financial performance and drive year-over-year revenue growth by controlling expenses and optimizing production. Lead multidisciplinary teams and strengthen provider relationships through communication, training, and contract negotiation.

Financial Acumen P&L management Budget Management Operational Execution Team Leadership Coaching Talent Acquisition Retention Contract Negotiation Process Improvement KPI Analysis Patient Experience Provider Relations Cross Functional Collaboration

Store Manager

Bath & Body Works

Oct 2012 - Oct 2019 (7 years)

Led the company's flagship location with approximately $25M in annual sales and seasonal teams of up to 130 employees. Turned flat revenue into record-breaking volume at three locations, driving each to 20%+ NOI, and developed a sales training program rolled out globally.

retail management Sales Strategy Team Leadership Staff Development Payroll Management Inventory Management Visual Merchandising KPI Analysis Process Improvement Training program development

Assistant Store Manager

Bath & Body Works

Mar 2010 - Oct 2012 (2 years 7 months)

Delivered consistent, high-quality customer experiences through global brand alignment while surpassing profit targets and maintaining a selling focus.

Customer Experience Brand Alignment Profitability Sales Focus

Visual Leader

Bath & Body Works

Jul 2009 - Mar 2010 (8 months)

Represented and reinforced the brand through crisp visual presentation and directed floor set changes. Innovated sell-down strategies that protected the brand story using business analysis and shopkeeper decisions.

Visual Merchandising Brand Representation Floor Set Management Business Analysis Sell Down Strategy

Floral Designer

De La Flor Florist

May 2006 - Jul 2009 (3 years 2 months)

Created custom floral designs to customer requests, taking orders by phone to build arrangements that met each customer's needs. Kept the shop and landscape grounds running smoothly, balancing creative projects, deadlines, and customer expectations.

Floral Design Customer Service Order Management Time Management Creativity