Kyla May Calica

Provide direct marketing and executive support to Dr. Ed Le Cara, owner of Body Lounge Park Cities. Independently manage social media content creation across platforms to maintain consistent brand presence, and designed and built the practice's website and landing pages from the ground up.

Developed and executed social media strategies that grew brand visibility and engagement across Instagram and Facebook. Tracked performance analytics and built authentic community relationships through consistent content and brand storytelling.

Managed patient inquiries across multiple communication channels (phone, video, email), achieving high satisfaction rates. Optimized appointment scheduling and patient experience processes to improve operational efficiency, and coordinated care referrals and intake procedures while maintaining detailed records for quality assurance.

Accurately recorded and documented customer information, concerns, and interactions. Maintained organized records to support reporting and future reference.

Resolved customer inquiries and technical issues across outbound campaigns, maintaining detailed records for quality assurance.

Pursued a degree in Business Management and Administration, gaining foundational knowledge in business principles and administrative practices.