Open to opportunities

Kyla Hulett

@kylahulett

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Experienced project manager focused on regulatory compliance and process improvement.

United States

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What I'm looking for

I am seeking a role that fosters collaboration and innovation, where I can leverage my skills in project management and regulatory compliance to drive impactful results.

With over a decade of experience in regulatory compliance, customer success, and process improvement, I am a solution-oriented professional dedicated to driving results and enhancing quality. My journey has equipped me with the skills to lead cross-functional initiatives that align operations with both business and regulatory goals. Currently, I am focused on project management, leveraging my extensive background to deliver impactful solutions.

In my role as a Senior Technical Specialist at Medtronic Inc., I ensure that quality standards are met within high-volume documentation for FDA submissions. My operational background allows me to maintain ticket flow and adhere to emergency protocols, ensuring patient safety. I possess extensive knowledge of software and databases, utilizing CRM/SAP for research and technical report writing, which has been crucial in documenting complaints and providing solutions while maintaining expert-level customer service.

As I pursue my BA in Organizational Leadership with a focus on Project Management from Arizona State University, I am committed to continuous learning and professional growth. My academic achievements, including graduating Summa Cum Laude with a 4.0 GPA, reflect my dedication and passion for excellence in my field.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Specialist V - Solutions Team

Current

Medtronic Inc.

May 2019 - Present (6 years 2 months)

Ensured quality standards were met for high-volume documentation per Product Reporting guidelines for FDA submissions. Maintained ticket flow to meet SLA and updated accounts per departmental requests.

Regulatory Compliance Quality Assurance Documentation SAP CRM Customer Service Technical Support Data Management Cross Functional Collaboration

Technical Support Specialist III

Medtronic Inc.

Dec 2016 - Present (8 years 7 months)

Provided high-volume inbound queue assistance to customers. Documented complaints and resolved issues according to department guidelines.

Customer Support Technical assistance Inbound Issue Tracking Documentation Problem Solving Communication Customer Service Call Center Operations

Customer Service Representative - Medtronic Diabetes

Aerotek

May 2016 - Present (9 years 2 months)

Provided technical support to customers for products related to pump therapy. Utilized software and databases to research and document reported complaints, issues, and solutions.

Technical Support Customer Service Database Management Product Support CRM Communication Problem Solving

Sales Associate

Romantix Inc.

Jun 2014 - Present (11 years 1 month)

Managed safe counts and handled large sums of money, meeting daily company monetary goals. Provided welcoming customer service to a diverse customer base and utilized POS extensively during sales.

Sales Customer Service Merchandising Inventory Management Retail Operations Communication

Game Advisor

Gamestop Inc.

Nov 2011 - Present (13 years 8 months)

Performed heavy cashier duties and met daily quotas and goals. Designed and organized marketing displays while ensuring complete store upkeep.

Cashiering Customer Service Sales Goals Merchandising Inventory Management Visual Merchandising Team Collaboration Retail Sales

Anesthesia and Surgery Coordinator

Beverly Hills Regional Surgery Center (OBAND Inc)

Jun 2010 - Present (15 years 1 month)

Coordinated office schedules and verified insurance for patients. Provided patient support and maintained records, handling general office management duties.