Kybie Bowen

I’m a calm, trauma-informed support and operations professional with a Certificate IV in Mental Health and several years in childcare. I specialise in chat/email customer support, content operations, data entry/QA, and admin—the kind of behind-the-scenes work that keeps teams moving. My strengths are empathy, de-escalation, clear written communication, confidentiality, and careful documentation. I’m tech-savvy and fast to learn new tools; day-to-day I’m comfortable with Google Workspace, Notion, Canva. I thrive in remote, asynchronous environments and love tidy systems, checklists, and turning messy info into clean, usable docs. Based in Australia (AEST/AEDT), available for 100% WFH roles—no phone/call-centre. I care deeply about patient and family experiences, accessibility, and creating calm, supportive interactions.