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Kyana Cruz

@kyanacruz

Adaptable operations and technology professional skilled in administration, project coordination, data management, and process improvement.

United States

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Versatile operations and technology professional with experience in project coordination, administrative support, CRM management, data analysis, and digital communications. Skilled in improving workflows, managing systems, training teams, and supporting organizational goals. My background spans higher education, consulting, and cross-functional operations, with a focus on efficiency, adaptability, and delivering quality work.

Experience

Work history, roles, and key accomplishments

CRM Specialist

New Mexico Highlands University

May 2020 - Sep 2026 (6 years 4 months)

Managed administration, customization, and implementation of Technolutions Slate for Strategic Enrollment Management. Coordinated CRM projects with stakeholders and partnered with IT on integrations.

Admissions Software (Slate)CRM Administration Project Management Systems Integrations User Training Technical Support Data Analysis Reporting Workflow customization Process Improvement

CRM Specialist Consultant

PMO Partners, LLC

Jan 2024 - Jun 2025 (1 year 5 months)

Enhanced and optimized an institution's Technolutions Slate environment. Customized system functionality, documented processes, and trained the institutional team.

Admissions Software (Slate)CRM Optimization Process documentation User Training System Customization

Customer Relationship Management Consultant

Independent Consultant

Mar 2021 - Sep 2021 (6 months)

Optimized and customized an institution's Technolutions Slate environment with focus on communication and marketing capabilities. Documented operations and trained team members.

Admissions Software (Slate)CRM Customization Communication Skills Marketing Training Documentation

Admissions Coordinator

New Mexico Highlands University

Aug 2018 - May 2020 (1 year 9 months)

Processed graduate and undergraduate admissions using Ellucian Banner and Technolutions Slate. Prepared reports and maintained admissions information across applications, catalog, and website.

Ellucian Banner Admissions Software (Slate)Admissions Process Reporting Communication Skills Data maintenance

Long Term Substitute Teacher

Pecos Independent Schools

Nov 2017 - Jun 2018 (7 months)

Provided classroom coverage and earned a long-term assignment five weeks into the role, building instructional and communication skills.

Teaching Communication Skills Classroom Management

Peer Mentor Leader

New Mexico Highlands University

Jun 2016 - Aug 2017 (1 year 2 months)

Collaborated with students, professors, and program leadership to support the freshman experience program. Analyzed data, created reports, and assisted with university events and presentations.

Data Analysis Reporting Event Coordination Communication Skills Mentorship