KSKunwar Samrat Singh
@kunwarsamratsingh
Results-driven professional with 5+ years of experience in customer care and credit analysis.
IndiaWhat I'm looking for
As a seasoned customer care professional with a strong background in credit analysis, I have consistently demonstrated my ability to drive results and accelerate goal sheet metrics. With over 70,000 customer interactions under my belt, I possess a unique blend of critical and strategic thinking, decision-making, and cross-functional collaboration skills.
In my current role as a Credit Analyst at American Express, I have honed my skills in delinquency management, project initiation, and compliance audits. My prior experience as a Lead Customer Care Professional has equipped me with expertise in disputes management, retention, and value generation.
With a strong educational foundation in Electrical and Electronic Engineering from Guru Gobind Indraprastha University, I have also expanded my skill set through certifications in Google Project Management from Coursera. Outside of work, I am an avid day trader, utilizing technical analysis and market trends to make informed trading decisions.
Experience
Work history, roles, and key accomplishments
Credit Analyst
AMERICAN EXPRESS
Jan 2023 - Present (2 years 5 months)
Handled delinquencies on personal, corporate, and business accounts, initiated projects, conducted compliance audits, and generated reports for team performance.
Lead Customer Care Professional
AMERICAN EXPRESS
Aug 2017 - Dec 2022 (5 years 4 months)
Wore multiple hats as financial advisor, technical support, and billing specialist to US card members, with expertise in disputes management, retention, and value generation.
Customer Care Executive
CONVERGYS
Jul 2015 - Aug 2017 (2 years 1 month)
Compiled packages for ATT U-verse customers, collaborated with marketing and technical teams, and assisted as floor support for new hires.
Customer Care Executive
HCL
Jul 2014 - Jul 2015 (1 year)
Streamlined with BT Openreach and BT Wholesale, managed orders for landlines, and assisted UK clients with telephone installation orders.
Education
Degrees, certifications, and relevant coursework
Kunwar Samrat hasn't added their education
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Availability
Location
IndiaAuthorized to work in
Social media
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