Open to opportunities

Amita Pawar

@amitapawar

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Dynamic finance professional with expertise in account management and analytics.

India

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What I'm looking for

I seek a challenging role in a dynamic organization that values creativity and offers opportunities for growth.

With a robust background in finance and customer relations, I have developed a keen ability to manage accounts effectively and drive results. My experience spans various roles, including Senior Executive in financial shared services, where I managed a portfolio of $5 million, focusing on reducing past due payments and enhancing collection strategies.

Throughout my career, I have honed my skills in market research, lead generation, and customer service, ensuring seamless operations and positive client relationships. My internships and certifications in business analytics have further equipped me with the analytical skills necessary to identify discrepancies and resolve issues promptly, minimizing financial risks for the organizations I work with.

Experience

Work history, roles, and key accomplishments

Current

Accounts Receivable Specialist

Current

Sutherland Global Services

Dec 2022 - Present (2 years 5 months)

Managed and maintained APAC/EMEA accounts receivable ledgers, ensuring accurate transaction records and prompt resolution of discrepancies. Generated and tracked Statements of Account (SOA), following up on overdue invoices and resolving billing inquiries. Successfully managed large portfolios, consistently exceeding departmental KPIs for collections and cash recovery.

Accounts Receivable Account Reconciliation Customer Service Payment Disputes KPIs Financial Reporting

Senior Executive

Johnsons Control India Pvt Ltd

Jul 2021 - Present (3 years 10 months)

Managed a $5 million portfolio to reduce past due payments within financial shared services, analyzing delinquent customer accounts. Conducted proactive calling and sent notifications to customers to ensure timely payments and achieve collection targets. Awarded as Business Laurel.

Accounts Receivable Financial Analysis Debt Collection Payment Processing Portfolio Management

Customer Relations Advisor

Tech Mahindra Business Services Ltd

May 2019 - Present (6 years)

Served as a Customer Relations Advisor for a UK telecom service provider, addressing customer billing queries and handling network and technical issues. Provided on-the-job training (OJT) for new team members.

Customer Service Billing Technical Support Telecom

Claims Handler

WNS Global Services

Sep 2017 - Present (7 years 8 months)

Handled motor insurance claims for single vehicle accidents, managing inbound customer calls and updating missing claim information. Liaised with repairers, assessors, customers, and third-party insurance companies to ensure seamless claim progression. Awarded as League of Champion for Best quality work.

Claims Customer Service Inbound Data Entry Communication Problem Solving Third Party Coordination Quality Assurance

Market Research & Lead Generation Specialist

Artaaj Events

Jul 2016 - Present (8 years 10 months)

Responsible for market research and lead generation for the "BIG BOYS TOYZ" event in Abu Dhabi, converting leads into potential prospects. Managed global client relationships for exclusive products and collaborated with Project Directors on teamwork initiatives.

Market Research Lead Generation Client Management Sales Project Coordination Global Client Relations Event Management

Education

Degrees, certifications, and relevant coursework

CMS Business School, Jain University

MBA, Marketing and HR

Pursued a Master of Business Administration with a dual specialization in Marketing and Human Resources. Gained comprehensive knowledge in strategic marketing, consumer behavior, talent management, and organizational development.

SRM University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree, focusing on fundamental business principles, accounting, finance, and economics. Developed a strong foundation in commercial practices and business operations.

Bhilai Nair Samajan

Higher Secondary Education, General Studies

Completed 12th grade education, building foundational knowledge across various subjects. Prepared for higher education by developing critical thinking and analytical skills.