At Freedom Property Investors, I traced a sudden spike in outbound calls to older campaigns re-entering rotation, team growth, and lead routing. I presented the findings to executives, and a dialling strategy that split leads by age resolved the main issue.
I built a SQL-based Metabase dashboard for call performance and designed repeatable audit frameworks used in compliance reporting. I also contributed audit criteria and business rules to an n8n-based AI call-transcript QA system.
At The London Food Truck Company, I reduced vendor and procurement costs by 20% through process optimisation and spend analysis. Earlier, at Capgemini UK, I gathered requirements and supported delivery of a pricing comparison platform serving 50,000+ monthly users.
