Open to opportunities

Kumeshnee Packaree

@kumeshneepackaree

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Experienced Senior IT Consultant focused on client satisfaction and solutions.

South Africa

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What I'm looking for

I am seeking a role that values client relationships and offers opportunities for growth in IT consulting.

As a Senior IT Consultant with over 10 years of experience, I specialize in account and client management, delivering tailored IT solutions that enhance business efficiency. My expertise lies in building strong client relationships, ensuring customer satisfaction through both remote and onsite support. I am dedicated to optimizing IT systems and resolving issues swiftly and effectively.

In my current role at iSync Solutions, I manage a diverse portfolio of over 35 clients, including high-tier accounts across KZN, Gauteng, and the UK. I act as the primary point of contact, providing proactive support and managing the full client lifecycle. My skills in SQL, report development, and ERP integration allow me to address client needs effectively, ensuring seamless operations and high retention rates.

Throughout my career, I have consistently demonstrated a client-first mindset, leveraging my technical skills to develop customized reports and troubleshoot complex issues. I am passionate about helping businesses thrive through technology and am always looking for ways to enhance software utilization and client satisfaction.

Experience

Work history, roles, and key accomplishments

Senior Consultant

iSync Solutions

Mar 2020 - May 2025 (5 years 2 months)

Managed a portfolio of over 35 clients, including high-tier accounts across KZN, Gauteng, and the UK. Acted as the primary point of contact for clients, ensuring strong relationships, high retention rates, and proactive support. Provided remote and onsite support, addressing client needs, troubleshooting technical issues, and ensuring optimal system functionality.

SQL Crystal Reports Freshdesk ERP Integration Pastel Partner Xero

BI Consultant

iOCO Tech

Aug 2019 - Feb 2020 (6 months)

Developed basic reports in QlikView to support business intelligence needs, assisting clients with data-driven decision-making. Provided support to users working with IBM TM1, including troubleshooting and ensuring smooth report generation.

Qlikview TM1 Business Intelligence Data Driven Decision Making Troubleshooting

Consultant

iSync Solutions

Jun 2011 - Jul 2019 (8 years 1 month)

Managed existing client accounts, providing both remote and onsite technical support to address software and system issues. Administered SQL databases, ran basic queries, and resolved any database-related issues that impacted client systems. Created customized Crystal Reports for clients, tailored to specific reporting requirements.

Technical Support SQL Crystal Reports Troubleshooting

Education

Degrees, certifications, and relevant coursework

CTI Education Group

Higher Certificate, Comprehensive Programming

Obtained a Higher Certificate focusing on comprehensive programming. Developed core skills in various programming concepts and methodologies, building a strong technical foundation.

Effingham Secondary School

National Senior Certificate, General Studies

Completed secondary education, earning the National Senior Certificate. Focused on a broad curriculum to prepare for tertiary studies and future career paths.

University of South Africa (UNISA)

Bachelor of Commerce, Business Informatics

Completed a Bachelor of Commerce degree with a specialization in Business Informatics. Gained foundational knowledge in business principles and information technology, preparing for roles in IT consulting.