Kumari Shivani

I'm currently supporting Consumer Operations at Equinox Research Pvt Ltd (Bayzat), where I've gained experience in the UAE health insurance market. I use Salesforce CRM to manage communication pipelines, track account progress, and support sales and finance reporting.

I manage multiple clients under tight deadlines while resolving feedback-driven issues and improving data accuracy. I also strengthen coordination between sales and operations for faster decisions.

Previously, at Nk Pokala Pty Ltd, I supported Australian general insurance renewals, client communications, quotes, policy binding, premium invoices, and brokerage procedures. I developed operational manuals, conducted staff training, and performed quality control to identify inconsistencies.

At Xceedance Consulting India Pvt Ltd, I worked on US insurance and reinsurance documentation, compliance validation, invoice cross-checking, and process improvement. I bring detail-oriented data analysis, insurance operations knowledge, and clear communication across clients, brokers, underwriters, and internal teams.