kumari nayana
@kumarinayana
I streamline accounts receivable, billing, collections, and finance reporting processes.
IndiaWhat I'm looking for
At InterContinental Exchange (New York Stock Exchange), I investigate delinquent receivables, manage billing and collections for the acquired Black Knight portfolio, and resolve client requests through email and phone.
I led invoice-dispute improvements that reduced resolution time by 35% and built Excel automation for refund requests that cut turnaround time by 50%. My work also includes query optimization, data analysis, database management, and reporting.
Previously at Deloitte, I reconciled card, wire, and ACH payments with 100% accuracy, earned a SPOT award, and improved efficiency by 20% through ELM-generation automation. I bring five years of finance and payroll operations experience, using data and process improvements to support teams and stakeholders.
Experience
Work history, roles, and key accomplishments
Accounts Analyst
InterContinental Exchange
Jan 2024 - Present (2 years 9 months)
Investigate accounts with delinquent receivables and resolve high volumes of assistance requests. Led process-improvement initiatives that reduced resolution time by 35% and implemented Excel-based automation reducing turnaround time by 50%.
Reconciled payments against credit cards, wire, and ACH transactions with 100% accuracy. Implemented process improvements including automation of ELM generations, increasing efficiency by 20%.
Performed analytical reviews and trend analysis, providing insights into business strategy and financial performance. Applied project management practices to scope tasks, set timelines, and monitor deliverables.
Education
Degrees, certifications, and relevant coursework
St. Joseph's College for Women (Autonomous)
Bachelor of Business Administration, HR and Finance
2017 - 2020
Pursued a Bachelor's of Business Administration with a focus on HR and Finance from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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