Open to opportunities

Kuldeep Singh

@kuldeepsingh8

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Experienced BFSI Team Manager with 14+ years of experience, MBA and PMP® certified, French Language Expert.

India

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What I'm looking for

I am seeking a role where I can leverage my BFSI experience, project coordination, and operations leadership in a regulated environment. I aim to lead cross-functional teams, drive process improvements, manage change, and deliver measurable results. I

I am a results-driven BFSI professional with over 14 years of experience in team management, operations leadership, and project coordination, supported by an MBA and PMP® certification. Throughout my career, I have led cross-functional teams, improved operational efficiency, managed change initiatives, and delivered projects aligned with business objectives and regulatory requirements. I am recognized for mentoring teams, optimizing processes, and ensuring consistent service excellence in dynamic, regulated environments. My French language proficiency has enabled effective collaboration with global stakeholders. Outside of work, I have a strong interest in gardening, which has taught me patience and long-term planning; reading books, particularly on history and leadership, to continuously expand my perspective; and horse riding and horse care, which have strengthened my discipline, responsibility, and focus. These interests support a balanced mindset and positively influence my leadership and decision-making approach.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Tata Consultancy Services

Jan 2020 - Jan 2026 (6 years)

Assistant Manager at TCS for Bank of Montreal, leading Commercial Lending Operations (Mortgage, Collateral, Payments, Loan IQ, Compliance). Managing KPIs, capacity, MIS reporting, team training, and performance. Leveraging French skills for global clients, ensuring compliance, stakeholder management, and process improvements.

Project Management Excel Operations Management French Banking Operations Finance Operations Data Analysis Leadership Loan IQ Commercial Lending Lending Mortgage Lending Mortgage Collateral Compliance Compliance Management

Current

Assistant Manager Operations

Current

TCS

Jan 2020 - Present (6 years)

Lead a Commercial Lending operations team for Bank of Montreal, improving capacity planning and KPI management while enforcing compliance and driving performance reviews and training for sustained operational efficiency.

Team Management KPIs Capacity Planning & Compliance Loan IQ French

Current

Quality Checker (Asst. Manager)

Current

HSBC

Jan 2012 - Present (14 years)

Managed KYC/CDD/FATCA and account maintenance processes, served as SME on regulatory compliance and IT implementations, and prepared MIS while coordinating migration and address/tiers/CRS initiatives.

KYC FATCA & Compliance Stakeholder Management French

Current

French Associate

Current

247 Customers Pvt Ltd

Jan 2011 - Present (15 years)

Handled and monitored French-language sales and operations for Bank of America credit card issuance and insurance, resolving client queries and following up on requirements to support business objectives.

Operations Client Resolution Customer Service Multilingual Communication

Quality Checker Assistant Manager

HSBC

May 2012 - Jan 2020 (7 years 8 months)

Quality Checker (Asst. Manager) at HSBC, managing business accounts and ensuring compliance with FCC, KYC, CDD, and FATCA. Owned end-to-end KYC/CDD processes, supported migration projects (CRS, Tiers), prepared MIS reports, verified team deliverables, and leveraged French skills for global stakeholder communication and issue resolution.

KYC KYC AML Processes CDD EDD FATCA CRS Compliance Account Management Compliance Management French Quality Control

Education

Degrees, certifications, and relevant coursework

NMIMS University Mumbai

Banking & Finance

2022 - 2024

Grade: 1

Activities and societies: Completed MBA in Banking & Finance, covering Financial Management, Risk, Banking Operations, Investment Analysis, and Corporate Finance. Developed analytical, problem-solving, and project management skills through case studies & assignments.

Gained exposure to regulatory compliance, financial instruments, and global banking practices, preparing for leadership in BFSI operations and project management.