Open to opportunities

kuhle matu

@kuhlematu

Message

Detail-oriented financial assessor with strong client-focused skills.

South Africa

Message

What I'm looking for

I seek a role that values client satisfaction and offers opportunities for professional growth.

I am a dedicated financial assessor with a diploma in accounting from the Cape Peninsula University of Technology. My professional journey began at WNS, where I honed my customer service skills, addressing client inquiries and ensuring satisfaction through effective problem resolution. This experience laid the foundation for my current role at Intelligent Debt Management, where I analyze and assess clients' financial data with a commitment to accuracy and compliance.

In my current position, I excel at communicating with clients to collect and verify financial information, ensuring data integrity and operational accuracy. I take pride in collaborating with colleagues to enhance financial assessment processes, ultimately improving service delivery. My strong attention to detail and problem-solving abilities enable me to identify discrepancies and recommend solutions that align with company standards.

Experience

Work history, roles, and key accomplishments

Current

Financial Assessor

Current

Intelligent Debt Management

Jun 2023 - Present (2 years 1 month)

Analyzed and assessed clients’ financial data to determine their financial position, ensuring accuracy and compliance with internal policies. Communicated effectively with clients to collect and verify financial information, maintaining a high level of data integrity.

Financial Analysis Data Verification Compliance Client Communication Financial Consulting Data Integrity Problem Solving Process Improvement Stakeholder Management Reporting

Customer Service Advisor

WNS

Sep 2022 - May 2023 (8 months)

Responded to customer inquiries regarding billing issues, ensuring clarity and compliance with company policies. Kept detailed records of customer interactions, feedback, and complaints, ensuring all data was accurate and complete.

Customer Service Billing Data Entry Customer Satisfaction Team Collaboration Communication Record keeping

Education

Degrees, certifications, and relevant coursework

Cape Peninsula University of Technology

Diploma in Accounting, Accounting

2019 - 2022

Grade: NQF Level 7 Qualification

Activities and societies: Key Modules: Financial Accounting 3 (FAC360S), Taxation 2: Businesses (TAX360S), Management Accounting 3 (MAA360S), Internal Auditing 3 (IAU360S), Integrated Project in Accounting (IPA360S), Corporate Procedures (COP360S)

Completed a Diploma in Accounting, focusing on key modules such as Financial Accounting, Taxation, Management Accounting, and Internal Auditing. Gained a sound understanding of financial data, accounting principles, and relevant legislation.