Kshitij Girotra

KG

Looking for a job

Kshitij Girotra

@kshitijgirotra

Lead Community Manager at Genpact, where I built Sprinklr AI review triage that saves 40+ manual hours monthly.

At Genpact, I lead community management and social intelligence for AMP Bank, McDonald's, and Cox Communications. For AMP Bank, I authored community governance playbooks and built Sprinklr dashboards for real-time triage and executive visibility, maintaining 100% SLA compliance with zero breaches.

I also developed an AI review-triage solution in Sprinklr that saves 40+ manual hours per month, and built Adobe Analytics workspaces to surface content and audience insights. Earlier, at CIFDAQ (SIGMOND MORGAN), I built Discord and Telegram communities and led a 15-member cross-functional team.

Experience

Work history, roles, and key accomplishments

GE

Current

Lead Community Manager & Social Intelligence Specialist

Current

Dec 2024 - Present (1 year 9 months)

Directed end-to-end community management and social listening for enterprise clients including AMP Bank, McDonald's, and Cox Communications. Authored governance frameworks, enforced 100% SLA compliance, and built custom dashboards and AI-driven automation.

CM

Marketing Manager & Senior Community Manager

CIFDAQ (SIGMOND MORGAN)

Mar 2023 - Sep 2024 (1 year 6 months)

Directed a 15-member cross-functional team, built and scaled Discord and Telegram communities, and formulated community intelligence frameworks. Authored 270+ articles and launched a newsletter with 1,000+ subscribers in its first month.

Community Management Discord Telegram Moderation Automation Zealy AMAs Webinars Creator Partnerships Content Strategy LinkedIn Medium Newsletters Health Metrics X (Twitter) Engagement Data Analysis

RO

Social Media & Community Manager

Rooter

Feb 2022 - Feb 2023 (1 year)

Led community management for a 70,000+ member gaming ecosystem, driving platform-wide social expansion across Discord, Instagram, and YouTube. Managed streamer and creator campaigns tied to user acquisition and app downloads.

Community Management Discord Instagram YouTube Gaming Creator Partnerships User Acquisition Social Media Strategy Data Analysis

CI

Marketing Management Trainee

Mar 2021 - Oct 2021 (7 months)

Conducted competitor benchmarking and market research to support the GTM launch for the CASE product line. Authored internal business newsletter.

Competitor Benchmarking Market Research Go To Market Strategy Content Creation

WI

Fundraising Executive

WWF India

Nov 2019 - Jul 2020 (8 months)

Exceeded donor target by 4x through donor journey analysis and audience segmentation. Led a 6-member field team.

Fundraising Journey Analytics Audience Segmentation Team Leadership

Education

Degrees, certifications, and relevant coursework

AN

Anthropic

Claude 101, Artificial Intelligence

Completed the Claude 101 certification in 2026.

HU

HubSpot

Social Media Marketing & Digital Marketing, Marketing

Completed certifications in Social Media Marketing and Digital Marketing in 2026.

AD

Adobe

Adobe Analytics Foundations, Analytics

Completed the Adobe Analytics Foundations certification in 2026.

GO

Google

AI Essentials, Artificial Intelligence

Completed the Google AI Essentials certification in 2026.

DA

DataCamp

Advanced Excel, Data Analysis

Completed the Advanced Excel certification in 2026.

BU

Bangalore University

Master of Business Administration (MBA), Marketing

Pursued an MBA in Marketing, graduating in 2022.

GO

Google

Project Management, Project Management

Completed the Project Management certification in 2021.

GD

Gateway College of Design

Bachelor of Architecture (B.Arch), Architecture

Completed a Bachelor of Architecture in 2018.

Tech stack

Software and tools used professionally

Adobe Analytics

Telegram

JavaScript

Discord

Hootsuite

Brandwatch

OpenAI API

N8N

Sprinklr

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

2500k+ INR

Social media

Job categories

Community Manager Social Media Manager Marketing Manager

Skills

Community Management Community Governance Social Listening Social Intelligence Online Reputation Management Crisis Monitoring Social Media Analytics Boolean Taxonomy Engineering Customer Voice and Voice of Customer (VoC) Analytics Competitor Benchmarking Campaign Intelligence Sentiment Analysis Customer Journey Mapping Dashboard Development Workflow Automation

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